Responsible Gaming

Introduction

Gambling should always be a form of entertainment, never a way to earn money or solve financial difficulties. While most people gamble responsibly, for some it can become a problem. At cleanbites.my, we are committed to promoting safe and responsible gambling practices. Please read the following information carefully and use the tools available to keep your gambling under control.

Age Verification

You must be at least 18 years old (or the local legal age for gambling in Malaysia) to access any gambling services promoted on this website. Underage gambling is illegal and harmful. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Ask yourself honestly if you recognise any of the following warning signs:

• Chasing losses – trying to win back money you have lost by gambling more.
• Hiding your gambling from family or friends.
• Gambling with money you cannot afford to lose (e.g., rent, bills, food money).
• Borrowing money or selling possessions to gamble.
• Feeling anxious, guilty, or depressed about your gambling.
• Neglecting work, studies, or relationships because of gambling.
• Lying about the time or money spent gambling.
• Being unable to stop or reduce gambling despite repeated attempts.
• Gambling to escape from stress or personal problems.

If you answered “yes” to any of these, please consider seeking help. You are not alone.

Self-Help Tools

Most reputable online casinos offer practical tools to help you stay in control. We strongly encourage you to use them:

• Deposit Limits – Set a maximum amount you can deposit daily, weekly, or monthly.
• Loss Limits – Cap the amount you are willing to lose over a specific period.
• Reality Checks – Receive on-screen reminders of how long you have been playing.
• Time-Outs – Temporarily block access to your account for a set period (e.g., 24 hours, 7 days).
• Self-Exclusion – Permanently or long-term exclude yourself from gambling sites. This is one of the most effective steps if you feel you are losing control.

These tools are available in your account settings on most licensed gambling platforms. Use them proactively, not just when problems arise.

Support Organisations

If you or someone you know needs help, please contact a professional support service. The following organisations provide free and confidential advice.

Malaysia

• Befrienders Malaysia – 24-hour emotional support hotline. Call 03-7627 2929 or visit www.befrienders.org.my
• Gamblers Anonymous Malaysia – Peer support meetings for people with gambling problems. Visit www.gamblersanonymous.org.my (if available, search for local meetings).

International Organisations

• United Kingdom – GamCare: www.gamcare.org.uk | GamStop (self-exclusion): www.gamstop.co.uk
• Australia – Gambling Help Online: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council: www.responsiblegambling.org
• United States – National Council on Problem Gambling: www.ncpgambling.org
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de (search for “Glücksspielsucht” resources)
• Other Countries – Please search for your national gambling helpline or contact a local mental health service. A good starting point is www.gamblingtherapy.org (free global support).

Call to Action

If you recognise any warning signs in yourself or a loved one, please seek help today. You are not weak for asking for support – taking the first step is a sign of strength. Contact one of the organisations above, talk to someone you trust, and use the self-exclusion tools available. Remember: gambling should never come at the cost of your health, relationships, or financial security.